Frequently asked questions


How is deposit and insurance regulated?

The motorcycles have general civil liability insurance against personal injury, material damage and economic losses, with a deposit of €500 per rented motorcycle or €150 per rented scooter. The deposit must be paid by credit card or cash. The import will be
refunded in full as soon as the motorcycle is returned to us undamaged and in the same condition.

Type of insurance

In the normal daily rate for motorcycles, comprehensive insurance is included, covering resulting costs exceeding €1,200 for motorcycles and €800 for scooters. Therefore, the customer is responsible for the first €1,200 in case of damage to motorcycles and €800 for scooters.

Can another person drive the motorcycle I have rented?

No, only the person designated in the rental contract can drive the motorcycle.

What is the minimum rental period?

The minimum rental period is 24 hours.

Do I need a minimum level of experience to rent a motorcycle?

Depending on the type of motorcycle you want to rent, there are different requirements, apart from having experience driving motorcycles, possessing the relevant permits such as (A1, A2, A) and for 125cc scooters it is mandatory to have a car driving license (B with at least 3 years old) or the motorcycle driving license (A1, A2 or A). You need to be aware that you are responsible for the damage and that you will be driving in a different country than what you may be used to.

Do I need an international driving permit if I am from outside Europe?

Yes, you need an international driving license required by European law.

How much do I have to pay in advance during the online reservation process?

To make your reservation you will pay €50, the rest will be paid at the time of collection.

The €50 prepayment will be the guarantee of your reservation.

We accept cash or cards.

What happens if I want to cancel my reservation?

You can cancel your reservation at any time before the start of the rental, by email or contact form on the website. In the case of a cancellation, only €20 will be deducted from the reservation for management fees.

What should I do in case of an accident?

In the event of an accident, you must immediately call the police at 112. If you need roadside assistance for the damaged motorcycle, call +34 675 564 639, also inform us immediately and we will try to help you.

Can I use the motorcycle off-road or on a race track?

Riding on non-asphalt roads is strictly prohibited on all motorcycles. There is no insurance coverage on off-road motorcycles and you will be responsible for all damages and loss of income to Motos Tivoli.

Where can I pick up the motorcycle?

You can pick up the motorcycle at our Office. We do not offer airport service.

And other rental requirements?

In addition to a valid driving license for the motorcycle you want to rent, you will also need a valid credit card (in your name and with a sufficient limit) to pay the deposit and your valid passport or ID.

Can I keep the motorcycle for a few more days?

If you want to rent the motorcycle for a few more days, contact us and we will look for the best possibility.

Can I reserve a motorcycle directly in your store?

We adapt our opening hours to existing reservations. The best way to book a motorcycle is on our website or alternatively by calling or emailing us.

(It is important to keep in mind that from September to the end of April is high season on the island and it is better to book well in advance).

Can I travel with the motorcycle to other Canary Islands?

The transfer of motorcycles between islands is completely prohibited. Technical assistance in our company is free from 8:00 a.m. to 7:00 p.m. From 7:00 p.m., €50 will be charged for travel in the southern part of the island.

And €80 in the northern part of the island (depending on whether it is a motorcycle breakdown or negligence Or recklessness of the driver)

And only on asphalt roads, we do not have technical or health assistance On unpaved roads In the event of a breakdown, if it is possible to send your GPS position through a mobile device to the Number + 34 675 564 639